Now I knew we had a software problem, because the new iPhone had the exact symptom exhibited by the old iPhone. Then I turned WiFi off and tried doing it over cellular and it did NOT work. When the new iPhone was ready I tested sending and receiving email over WiFi, and it worked perfectly. Restoring a backup to a new iPhone can be a very lengthy process, as this one was, but I had to wait it out to see if the new phone could get mail when not on WiFi. The old iPhone was backed up to iCloud, so I set up the new one by restoring that backup to it. Everything else worked fine Messages, phone calls, Weather, other apps. Actually, the only thing it had trouble with was Mail the iPhone would not send nor receive email unless the iPhone was on WiFi. She left the iPhone 7 in the box for me to set up upon her return to Los Angeles.Īt this point, the old iPhone still didnt work right. Laura went to a nearby Apple Store, told them her story, and they sold her a nice new iPhone 7, hoping it would solve her problem.
Is your email account set up? Learn more about using the Mail app on your iPhone, iPad, or iPod touch. If Mail finds your email settings, tap Done to complete your account setup. Mail will try to find the email settings and finish your account setup.
How to Set up Email on your iPhone – iPhone 11, iPhone Xs, iPhone XR, iPhone 7,8 and 6